9bdk Privacy Policy: How We Handle Your information
At 9bdk, your account data — including the details you provide when setting up your wallet connections with bKash, Rocket, or Bank Transfer — is handled with a clear and consistent policy. This page sets out exactly what we collect, why we collect it, and the steps available to you when you want to review, correct or raise a question about your records. Access and eligibility depend on your local law and eligible regions.
Account data transparency
Local payment context: bKash, Rocket, Bank Transfer
Your rights, clearly stated
Support routes published here
POLICY POSTURE EXPLAINED
What This Privacy Policy Covers at 9bdk
We collect the information you submit when you open or maintain an account with us — your contact details, account credentials, and the payment method identifiers you connect (such as your bKash number, Rocket number or Bank Transfer reference). We also collect session and device data generated when you browse the platform on mobile or desktop. This data is used strictly to operate your account, process transactions through your chosen payment rail, and respond to support requests you raise. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling bKash or Rocket transactions — we do so only to complete the service you have requested. Retention periods follow the operational and regulatory requirements applicable to the eligible regions where our service is accessible. You may request a copy of the data we hold about you, or ask us to correct inaccurate details, by contacting us through the published support routes on this page. Your use of the platform is subject to local law; if online account services of this kind are restricted in your area, eligibility is determined by your local legal framework.
bKash payment identifier
Rocket account reference
Bank Transfer details
Session and device data
Support correspondence records
POLICY SCOPE BREAKDOWN
Where This Policy Applies and What It Covers
Not every interaction with 9bdk falls under the same privacy rules. This section draws a clear line between what our policy directly governs and what sits outside it — so you know exactly where your data rights apply and where you may need to look at a third party's own terms.
Account Access
Any data you provide when creating or managing your account — login credentials, contact details and identity verification steps — falls fully within this policy. We control how that data is stored, accessed and retained.
Transactions via Local Payment Rails
When you initiate a deposit or withdrawal using bKash, Rocket or Bank Transfer, transaction data passes through the payment processor's own systems. Our policy covers what we receive and store on our side; the processor's own privacy terms govern their handling.
Site Content and Browsing
Pages you visit, games you open and session activity recorded while you are logged in are captured in our server logs. This data is used for account security, service improvement and responding to support queries you raise.
Third-Party Services
Links to external sites or services — including any third-party tool you access from within the platform — fall outside this policy. We cannot control how those services handle your data and recommend reviewing their own published policies.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
Your ability to act on this privacy policy is straightforward and does not require legal expertise. If you want to see the data we hold on your account, you can raise a data access request through our live chat or email support channel — both are published in the Support section of this page. We will confirm receipt and respond through the same channel. If any detail on your account is wrong — your contact number, your linked bKash reference, or your registered email — you can correct it directly in your account settings, or ask our support team to make the change if the field is locked. For questions about retention, deletion or how a specific type of data is used, our support team is the right first contact. We aim to respond to privacy-related queries through the same route you used to send them. Eligibility to exercise certain rights may depend on the applicable law in your region.
Review Your Records
Submit a data access request via live chat or email support. We will confirm receipt and share what we hold on your account, subject to verification.
Correct Account Details
Editable fields — contact number, email, linked bKash or Rocket reference — can be updated in your account settings. Locked fields require a support request with identity verification.
Raise a Privacy Question
Any question about how a specific piece of your data is used, stored or shared can be directed to our support team. Use the contact routes listed in the Support section below.
Request Further Support
If your query involves a transaction reference — a bKash payment ID or Bank Transfer confirmation — include it in your message so support can locate the relevant record without delay.
CONTACT ROUTES HERE
How to Reach Us About This Policy
If you have a question about this privacy policy — how your data is handled, what we store, or how to make a request — these are the routes to contact us. We only list channels that are published and active on the platform. We do not list operating hours or response time commitments we cannot verify.
Live Chat
The live chat button is visible on the platform once you are logged in. Use it to raise a privacy question, a data access request, or a correction to your account details.
Email Support
Send your query to the email address published in the Contact section of your account area. Include your registered mobile number or linked bKash reference so we can locate your record.
Account Support Page
The support page in your logged-in account area lists all current contact options. If a channel is not listed there, it is not an active route — do not rely on unofficial channels for privacy matters.
DATA HANDLING DETAILS
How We Manage Data, Cookies and Account Security
Understanding what happens behind the scenes with your account data helps you make informed decisions. This section covers the four main areas of our data handling practice — cookies, account security, retention and how to request changes — so there are no gaps in what this policy communicates.
Cookies and Session Data
We use session cookies to keep you logged in and to record in-platform navigation. These are not used to build advertising profiles. You can clear them from your mobile browser settings at any time, though doing so will end your current session.
Account Security Measures
Your account credentials are stored using standard encryption practices. If you suspect unauthorised access — for example, an unexpected bKash or Rocket transaction on your account — contact support immediately through live chat or email.
Data Retention
We retain your account data for as long as your account remains active and for the period required by operational and applicable regional requirements after it closes. You may ask support what specific record types are held and for how long.
Requesting Changes or Deletion
To request correction or deletion of specific data, contact support with your account reference and the nature of your request. Requests that affect transaction records may be subject to retention requirements under applicable local law.
PRIVACY POLICY FAQ
Questions About Your Data and Privacy Rights
These are the questions we hear most often from people reading through this policy. If your question is not answered here, reach out through the live chat or email routes published in the Support section above.
What personal data does 9bdk collect when I open an account?
We collect the contact details, account credentials and payment method identifiers you submit — including your bKash number, Rocket reference or Bank Transfer details. We also collect session and device data generated during your use of the platform on mobile or desktop.
Does 9bdk share my data with anyone?
We share data only with service partners needed to complete your requested transaction — for example, payment processors handling bKash or Rocket payments. We do not sell your data to third parties. Any sharing is limited to what is needed to run the service.
How do I find out what data 9bdk holds about my account?
Submit a data access request via live chat or the email address published in your account's support area. Include your registered contact number or linked payment reference so we can locate your record quickly and confirm receipt.
Can I correct or update the information on my account?
Editable fields — your contact number, email and linked bKash or Rocket reference — can be updated directly in account settings. If a field is locked, raise a support request and include verification details so the team can process the change.
Does this privacy policy apply to bKash and Rocket transactions?
Our policy covers the data we receive and store on our side of a transaction. When funds move through bKash or Rocket, the payment processor's own privacy terms govern their handling of that data. We recommend reviewing those terms separately.
Does local law in Bangladesh affect my rights under this policy?
Yes. Your ability to use the platform and to exercise certain data rights depends on your local law and eligible regions. If online account services of this kind are restricted where you are, eligibility is determined by your local legal framework, not by this policy alone.
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