App / Mobile
Your 9bdk account wallet works with bKash, Rocket, and Bank Transfer — the payment rails you already use every day. Add funds, request a withdrawal, or check your transaction history directly from the account area, whether you are on mobile or desktop.
Putting money into your 9bdk account starts from the cashier section inside your signed-in dashboard. We support bKash, Rocket, and Bank Transfer as deposit routes — choose the one that fits how you manage money day to day. Enter the amount that matches what you plan to send from your wallet, then confirm the transaction on your end. Once the payment clears on the provider side, your 9bdk balance updates and you can move straight into the lobby. Follow the fields and limits shown in your account area exactly as displayed; the cashier screen will guide each step.
Log in and navigate to the deposit section inside your account dashboard. The cashier tab is visible in the account menu once you are signed in.
Select bKash, Rocket, or Bank Transfer from the available options. The screen shows the details you need to complete the transfer from your wallet or bank.
Type in the deposit amount and confirm it matches what you will send. Follow the minimum and maximum limits shown on that screen.
Finish the payment from your bKash or Rocket app, or via your bank. Your 9bdk balance reflects the deposit once the transaction is confirmed.
When you want to move your 9bdk balance back to your bKash or Rocket wallet, or to your bank account, open the withdrawal section from the same account dashboard. We ask you to use the same payment method you deposited with where possible — this keeps the process straightforward and reduces the chance of a mismatch. Enter the amount you want to withdraw, review the details on screen, and submit the request. Any identity or account checks required will be shown to you in the account area at that point; complete only the steps that appear there.
Inside your signed-in account, open the withdrawal tab. The layout mirrors the deposit screen so the steps feel familiar.
Choose bKash, Rocket, or Bank Transfer. Where possible, use the same method you used to deposit to keep your account records consistent.
Type the amount and check it against the limits shown on screen. Submit the request once you are satisfied the details are correct.
Save the reference number shown after you submit. If the withdrawal status does not update as expected, share this reference when you contact support.
Before certain transactions are processed, your 9bdk account may prompt you to complete a verification step. We only ask for what is shown in your account area — do not send documents through any other channel. The fields and instructions displayed in your dashboard are the authoritative guide; they reflect what is actually required for your account at that point. Some accounts complete this step quickly; others may see additional fields depending on activity. If a verification screen appears, work through each field as shown and submit.
The verification screen inside your account shows exactly what is needed. Do not send documents by chat or email unless support explicitly directs you to a secure upload link.
Complete each field that appears and submit. The account area will confirm receipt and show the current status of the check.
After submitting, the verification status is visible in your account dashboard. Refresh the page if the status does not update within a reasonable time.
If a verification step does not progress or a field is unclear, reach out through the support route shown in your account. Have your account reference ready.
Your 9bdk account connects to the local payment methods Bangladesh players use most. Each route is available from the cashier section inside your signed-in account. Check the cashier screen for current limits and any instructions specific to your account.
Send and receive funds directly through your bKash mobile wallet. Details for the transfer appear in the cashier screen once you select this option.
Use your Rocket account to deposit or withdraw. Follow the reference and amount shown in the cashier to complete the transaction from your Rocket app.
Transfer directly from your Bangladesh bank account. The cashier provides the account details and reference number you need to complete the transfer.
Every deposit and withdrawal on your 9bdk account generates a record you can check from the transaction history section of your dashboard. If a payment leaves your bKash or Rocket wallet but your 9bdk balance has not updated, comparing the two records is the fastest way to identify what happened. Keep the reference numbers from both sides — your wallet app and your 9bdk history — so support can locate the transaction quickly if you need to raise a query.
Every transaction on 9bdk carries a unique reference. Note this alongside the reference your bKash or Rocket app generates so the two can be matched if a discrepancy appears.
Your 9bdk transaction history shows a status for each entry — pending, completed, or flagged. A pending status means the transaction is still being processed on one side.
Open the history section inside your signed-in account to see a full list of deposits and withdrawals. Filter by date or method to find a specific transaction quickly.
Screenshot your wallet confirmation and note the 9bdk reference before closing the cashier screen. These two pieces of evidence are what support needs to investigate any mismatch.
Your 9bdk account is accessed through a secure connection. Before entering your credentials or payment details, check that the address bar shows the correct 9bdk domain — this is the simplest check against phishing attempts. We do not ask for your password or full wallet PIN through chat or email. If you receive a message claiming to be from 9bdk and asking for those details, do not respond and report it through the support route in your account.
Always confirm the URL in your browser matches the official 9bdk domain before logging in or entering any payment details. A mismatched domain is the clearest sign of a fraudulent page.
Your account is registered to you. We do not allow transfers between accounts or payments to a wallet that does not match the name on your 9bdk profile.
Deposits and withdrawals are processed only to and from payment methods linked to your account. Using a wallet registered in your own name keeps your account records clean and reduces delays.
The published support route is inside your signed-in account dashboard. Use that channel for any transaction query or account concern — it is the route our team monitors and responds through.
These are the questions we hear most often about deposits, withdrawals, and account management on 9bdk. If your question is not covered here, the support route inside your account is the right place to ask.
Your 9bdk account supports bKash, Rocket, and Bank Transfer. Open the cashier section after logging in and select the method that suits you. The screen shows the details needed to complete the transfer.
Open the transaction history tab inside your signed-in account. Each deposit shows a status — completed means the balance has updated. If it still shows pending, note the reference and contact support through your account dashboard.
Go to the withdrawal section in your account, choose your payout method, and enter the amount. Any verification steps required will appear on screen at that point. Complete only what is shown and save the reference number generated.
Verification steps appear based on account activity and are shown directly in your dashboard. Follow the fields displayed there. If a step is unclear or does not progress after you submit, contact support with your account reference ready.
Compare the reference number from your bKash or Rocket app with the entry in your 9bdk transaction history. If the records do not match or the status stays pending longer than expected, raise the query through the support route in your account.
No. Deposits and withdrawals must go through a wallet or bank account registered in your own name. Using another person's payment method can cause your transaction to be held and may require additional account checks to resolve.