App / Mobile
At 9bdk, we keep the answers to your most common account questions in one place. Whether you need help with a bKash deposit, a Rocket withdrawal, or finding the right support route, this page walks you through what you need to know.
This page addresses the questions we hear most from people using 9bdk — account setup, payment methods, wallet verification, and how to reach our support team. We have organised the answers so you can move through them quickly without having to search across multiple pages. If your question is about adding funds, your first stop is the Deposit section inside your signed-in account. There you will see the available rails — bKash, Rocket, and Bank Transfer — each with its own set of fields and limits displayed on screen. Follow the instructions shown for the method you choose; the fields will tell you exactly what reference or account number to use. For withdrawals, the same wallet you used to deposit is usually the fastest route back. Open the Withdraw section in your account, select your method, and fill in the details as prompted. If a verification step appears, complete it before submitting — this is a normal part of the process and protects your wallet. If something is not covered here, our support team is reachable through the channels listed in the Support section below.
A few structural facts about how the platform is built — so you know what to expect before you start.
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Web & Mobile
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We publish three support routes inside your signed-in account. Use the one that suits your situation — live chat for quick questions, email for anything that needs a paper trail, and the help centre for step-by-step account guidance you can follow at your own pace.
Open the chat icon from any page inside your signed-in account. Type your question and a support agent will respond. This is the fastest route for payment queries, account access issues, and anything time-sensitive involving bKash or Rocket.
Send your question to the support address listed in the Contact section of your account. Include your registered account details and a clear description of the issue. Email is the right channel when you need a written record of the exchange or when attaching a screenshot.
The Help Centre inside your account contains step-by-step articles covering deposits, withdrawals, account verification, and wallet linking. Search by topic or browse by category. Most Bank Transfer and wallet questions are answered there without needing to contact the team directly.
The information on this page reflects how 9bdk actually works — drawn from the account interface, published support routes, and the payment rails we have configured for Bangladesh.
Every answer here is written around what you see inside your own account. We describe the actual fields, steps, and routes visible to you when you are signed in — not a generic description of how online accounts work in general.
bKash, Rocket, and Bank Transfer are the three rails we have set up for Bangladesh. When this FAQ talks about deposits or withdrawals, it refers specifically to these methods — the ones you already use for everyday transactions on your phone.
We do not publish processing times, fee amounts, or limits we cannot stand behind. Where a figure depends on your account tier or the payment provider's own rules, we point you to the relevant screen in your account rather than printing a number that may not apply to you.
The three support channels listed on this page — live chat, email, and the Help Centre — are the ones published inside your signed-in account. We do not list a channel that is not actually there, and we do not promise response times we have not verified.
A side-by-side look at the three payment rails available on 9bdk, so you can choose the one that fits how you normally move money.
Add funds directly from your bKash wallet using the account number and reference shown in the Deposit screen. Widely used across Bangladesh and the method most people reach for first on mobile.
Rocket deposits and withdrawals follow the same flow as bKash — open the relevant section in your account, select Rocket, and follow the on-screen fields. Check that the mobile number linked to your Rocket wallet matches your 9bdk account details.
Bank Transfer suits larger amounts or situations where a wallet is not your preference. The Deposit screen shows the account name, number, and details to use. Keep your transfer receipt until the transaction appears confirmed in your account history.
If you are unsure which rail to use, start with the method you use most often for other online transactions. All three are configured for Bangladesh and visible inside your account. The fields on screen will guide you through whichever one you select.
Four things that shape how the platform feels to use — drawn from the account interface and the support structure we have built around it.
Your 9bdk account opens fully in any mobile browser without needing a separate download. The deposit, withdrawal, and support screens are all accessible from the same session, so you can manage your wallet and check your account history from your phone in a few taps.
Cricket is the category we hear about most — IPL, BPL, and international matches are available in the sportsbook alongside other sports. Open the sportsbook from the main navigation inside your account to see what is currently available in your eligible region.
Slots and live casino tables from and are available in the lobby. You can move between the sportsbook and the casino rooms without leaving your session — the navigation bar stays visible throughout.
We put account controls — deposit, withdraw, transaction history, and support — at the top of the navigation so you do not have to hunt for them. If something looks wrong with a transaction, the history screen and live chat are both reachable within two taps from any page.
The questions below are the ones we see most often. If yours is not here, use live chat or the Help Centre inside your account.
Sign in to your account and open the Deposit section. Select bKash from the list of available methods. The screen will show you the account number and payment reference to use. Complete the transfer from your bKash app using those details, then return to confirm the transaction in your account.
In most cases, withdrawals are processed back to the same wallet used for the deposit. This is a standard account security measure. If your wallet details have changed, open a support ticket through live chat or email so the team can verify your account before updating the withdrawal destination.
First check your transaction history screen — deposits sometimes take a few minutes to appear after the transfer is sent. If the transaction is not visible after a reasonable wait, contact live chat with your bKash or Rocket transaction reference number. The support team can trace the payment using that reference.
Open the Payment Settings section inside your signed-in account. Enter the mobile number registered to your Rocket wallet and follow the verification step shown on screen. Make sure the number matches the one on your Rocket account exactly — a mismatch will prevent the link from completing.
Use the password reset option on the login page. Enter your registered email address and follow the instructions sent to that address. If you no longer have access to that email, contact the support team through the Help Centre and provide your account details so they can verify your identity and assist you.
Yes. Bank Transfer can be used for both deposits and withdrawals. For a withdrawal, open the Withdraw section, select Bank Transfer, and enter your bank account details as prompted. Keep a note of the reference shown on the confirmation screen — you may need it if you follow up with support.