App / Mobile
9bdk operates under a defined set of terms that govern how your account, transactions, and access to the platform work. Whether you use bKash, Rocket, or Bank Transfer, your rights and our obligations are set out here — clearly, without the fine print buried at the bottom.
Access to 9bdk and the services available through your account depends on the laws and regulations applicable in your region. We do not make representations about the legality of account access in every jurisdiction — it is your responsibility to confirm that using this platform is permitted under the laws of your location before proceeding. These terms apply to all account activity conducted through the platform, including deposits made via bKash, Rocket, or Bank Transfer, and any withdrawals processed back to those same payment routes. Where local law restricts or prohibits online account activity of this kind, those restrictions take precedence over anything stated here. We update these terms when our policies change, and the version published on this page is the one currently in effect. If you continue to use your account after a policy update, that constitutes acceptance of the revised terms. For questions about how a specific change affects your account, the support routes listed on this page are the right place to start. Eligible regions are defined by the platform and may change without prior notice.
bKash transactions are subject to the terms of both 9bdk and bKash's own service conditions.
Rocket deposits and withdrawals follow the same account-level policy as all other payment routes on the platform.
Bank Transfer activity is logged in your account wallet and subject to the verification steps shown at the time of the transaction.
Not every part of your experience on 9bdk falls under the same policy rules. Understanding what this document covers — and what it does not — helps you know where to look when a question comes up about your account, a payment, or the content you see in the lobby.
Login, account creation, identity verification, and session management are all covered by this policy. Any restriction on your account access will reference these terms.
Deposits and withdrawals processed through bKash, Rocket, or Bank Transfer fall within this policy's scope. Transaction records are visible in your account wallet.
Game content supplied by studios in the lobby — including slots and live tables — is governed by the terms of those content providers, not solely by this document.
Payment processors, mobile wallet providers, and any external service you connect to your account operate under their own terms. This policy does not override those agreements.
Your account on 9bdk gives you a set of practical rights that you can act on at any time. You can review the transaction history recorded in your wallet, which reflects every deposit and withdrawal processed through bKash, Rocket, or Bank Transfer. If any detail in your account profile is incorrect — name, contact information, or linked payment method — you can raise a correction request through the support routes listed on this page. We will process account corrections in line with the verification steps required for your account tier. If you have a question about how a specific policy clause applies to your situation, you are entitled to ask and receive a clear response. Requests to close your account are also handled through the same support channels. We do not require a reason for an account closure request, though we may ask for identity confirmation before processing it. All of these actions are available to you without needing to contact a third party.
Your full transaction history is available inside your account wallet. Every bKash, Rocket, and Bank Transfer movement is logged there with a timestamp.
Submit a correction request through live chat or email if your registered name, contact details, or payment method needs updating. Verification steps apply.
If a clause in these terms is unclear or you believe it has been applied incorrectly to your account, contact support with the specific detail and we will respond in writing.
You may close your account at any time by contacting support. Any balance remaining in your wallet will be processed back to your verified payment method before closure is confirmed.
If a question about these terms relates directly to your account — a transaction, an access issue, or a policy clarification — use the routes below. We respond to policy questions through the same channels as general account support.
Open the chat window from any page on the platform. For policy questions, describe the specific clause or account action you are asking about so we can respond accurately.
Send your policy question or account correction request to our support address. Include your registered account details so we can locate your record without delay.
The help section inside your account covers common policy questions, account verification steps, and how to read your transaction records in the wallet.
We collect the account and transaction data needed to operate your wallet, process payments through bKash, Rocket, and Bank Transfer, and respond to support requests. We do not sell your personal data to third parties. Cookies on the platform are used for session management and to keep your account state consistent across pages — you can manage cookie preferences through your browser settings. Account security relies on the login credentials you set; we recommend keeping those credentials private and not sharing them with anyone. If you believe your account has been accessed without your permission, contact support immediately using the live chat route. We retain transaction records for the period required by our internal policy and applicable regulations. To request a copy of the data we hold on your account, or to ask us to delete records where permitted, contact support in writing with your account details.
We collect only the account, payment, and session data needed to run your wallet and process transactions. No data is sold to third parties.
Session cookies keep your account active across pages. You can adjust cookie settings in your browser at any time without losing your account access.
Your login credentials are your responsibility. If you suspect unauthorised access, contact live chat immediately and we will review your account activity.
To access, correct, or request deletion of the data we hold on your account, send a written request through email support with your registered account details.
These are the questions we hear most often about how our legal terms apply to accounts in Bangladesh. If your question is not covered here, the support routes above are the right next step.
Access to 9bdk depends on whether online account activity of this kind is permitted under the laws of your location. We do not confirm legality for specific regions. Check your local regulations before opening or using an account, as eligibility is your responsibility to verify.
Every deposit and withdrawal processed through bKash, Rocket, or Bank Transfer is logged in your account wallet with a timestamp. Open the wallet section after logging in to review your full transaction history. If a record appears incorrect, contact support with the transaction date and amount.
Contact support through live chat or email and describe the detail that needs correcting — name, contact information, or linked payment method. We will ask for identity verification before making any change to your registered information, in line with our account security steps.
Any balance remaining in your wallet at the time of an account closure request will be processed back to your verified payment method — bKash, Rocket, or Bank Transfer — before the closure is confirmed. We will not close an account with an outstanding balance without first returning those funds.
We retain account and transaction records for the period required by our internal policy and any applicable regulations. If you want to know what data we hold or request its deletion where permitted, send a written request to email support with your registered account details and we will respond in writing.
Yes. If a clause is unclear or you believe it has been applied incorrectly to your account, contact support through live chat or email. Describe the specific clause and the account action it relates to. We will respond with a written clarification tied to your account situation, not a generic reply.